FAQs

How can I contact SCAR?

You can contact us by email at info@scarstore25.com.

Our customer support team will be happy to assist you.

 

Do you ship worldwide?

Yes, we ship worldwide. Thanks to our global network of warehouses, we can ship our products to customers in many locations quickly and efficiently.

 

Can I change or cancel my order?

We aim to process orders as quickly as possible. Any changes or cancellations must be requested within 12 hours of placing the order.

Requests made after this time may not be possible.

Once the order has been delivered, return requests may be eligible for a refund in accordance with our Return Policy.

 

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express) and PayPal.

 

When will my order be processed?

Orders are processed Monday through Friday.

Please allow 1–3 business days for order processing. Once processed, orders are shipped on the next business day.

We do not process or ship orders on weekends or holidays.

 

How long does shipping take?

Due to international shipping and high demand, orders typically take 2–4 weeks to arrive, depending on the destination.

 

What if I don’t receive my order?

If you do not receive your order within 30 days after shipping confirmation, you may contact us and you will be eligible for a refund.

 

Will I be charged customs duties or taxes?

Prices displayed on our website are tax-free in US Dollars.

Depending on your country, you may be required to pay customs duties, import taxes, or other fees once your order arrives at its destination.

These charges are determined by your local customs authority and are the responsibility of the customer. We are not responsible for delays caused by customs.

For more information, please contact your local customs office.

 

How do I return an item?

To request a return, please contact us at info@scarstore25.com.

Our support team will provide return instructions and confirm eligibility in accordance with our Return Policy.

 

What if my item is defective, damaged, or incorrect?

If you receive an item that is defective, damaged, or incorrect, please contact us as soon as possible.

Include your order number and clear photos of the item so we can review the issue and assist you promptly.

 

When will I receive my refund?

Approved refunds are issued to the original payment method.

Once a returned item has been received and inspected, refunds are typically processed within 7–10 business days.

Please note that additional time may be required for your bank or payment provider to post the refund.